They can even say they were deceived. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Username etc. It was marked by the manufacturer as a M/L, which of course, is not an option in listings. Photos are attached for viewing.. Select Submit. I am attempting to hide the document name from the user by using a folder with appending querystring in the following format: . I contacted the seller who said they are size 9 and she would not refund or accept a return. But if you cant find the product on Google, then youd have to describe it to the best of your knowledge. Go to your My Poshmark Tab (@username). Reddit and its partners use cookies and similar technologies to provide you with a better experience. When people shop, theyre excited and counting days to receive their order and start enjoying it. No and no. Select Edit to edit an address or select Add Address to enter a new address. New comments cannot be posted and votes cannot be cast. A Poshmark employee decides the outcome of the case. Sellers are given a chance to respond. I've just started to get active on posh selling my old clothes. Would this hurt my sales? To change your email address: In the app Go to your Account Tab(@username). You dont have to pack the item with tissue paper ad fancy ribbons, which is good but not necessary. Select Account Info. If you are adding or editing an address, you may be prompted to complete our 2 Step Verification. However, I disagree with their statement regarding the condition of the dress. It was a bit of a frustrating experience. Questions? and our Here's what you need to know about the clothing marketplace platform. Select Submit. I have never worn or washed this NWT dress, which was purchased in this condition. I listed 8 photos in great lighting that showed the condition, every . Maybe I'm a little embarrassed someone I know IRL would find out I'm selling my clothes? She stated that it was obvious that the dress had been worn, washed and the tag had been reattached. In the third case, the buyer asked if there was a defect in a certain area of the item. While Poshmark's digital marketplace is safe, secure, and private, there is always some risk involved in buying online. I understand this may sound and feel daunting rightfully so -but it can help you avoid Poshmark returns because now the buyer is aware of the condition or state of the item theyre buying. step 2 To change your shipping or return address, click on 'Change' next to your address. There are people who have said they remove it but you are taking a risk of it not getting to your buyer and possibly not being returned to you. r/poshmark 2 yr. ago. And I wonder if the seller thinks thats enough information to help a buyer purchase your item. Tap the order for the item(s) you wish to return. Click on your profile picture to reveal the dropdown menu. The other three were issues that I felt that buyer brought up due to either buyers remorse or fit. Another month just flew by. has flaws that weren't mentioned, is the wrong size, has alterations that weren't reported in the . Poshmark isn't going to do shit unless enough people complain. More importantly, I included a screenshot of her response thanking me for the update. The buyer can make a case that you didnt show how new or worn the item is. This means that you can't ask for a refund if the item doesn't fit, if it arrives late, or if you just don't want it anymore. Here's how to use the online marketplace to buy and sell clothing and accessories, How to delete a Poshmark account from your computer or mobile device, How to delete a Depop account if you want to stop shopping on the app or start a new account, How to leave a review on Depop and give the seller feedback via the app, What is Depop? Box stands for Post Office box. Selling on Poshmark is a lot of work, and missing things are not uncommon, so youre not alone. It appeared to be completely loose and stretched out, and not the size as advertised. Each of these cases were different, but I always directed my comments towards Poshmark and kept my responses based on fact. And at some point, theyd lose interest in that purchase especially if youre not communicating with them about shipping. For more information, please see our . Also, as a seller myself, I consider what the seller went through to make that sale, and ship it to me, only to get the gut-wrenching email that the buyer wants a refund. 7. You can use stock photos to show the fit of a product, so the buyer has an idea of the style. You will receive a one-time useverification codeto enter on the verification screen. So show your pictures alongside stock photos. My username includes my unique first name and my profile pic is me. 1. Upload images that showcase why you're returning the item. This will help keep things professional and keep personal feelings out of it. Please visit jenn_sd and say hello! No matter the reason, its always frustrating! I listed 8 photos in great lighting that showed the condition, every angle, and included the length. I also don't use my last name, just an initial, for an extra layer of safety. Since that last post, Ive had a total of six cases. Poshmark accepts all major credit and debit cards including: American Express Discover JCB MasterCard Visa You will need to enter your card number, expiration date, and CVV code to process your card payment. I've just started to get active on posh selling my old clothes. Repeat the actual shoe size again in the listing's description. Abigail Abesamis Demarest is a contributing writer for Insider based in New York. The item was described as a NWT dress with one slight flaw. Interacting with my videos not only helps me out but also makes me smile! Runs big, runs small (mention it if thats the case), or true to size. If youre going to ship late, let the buyer know thered be a delay, and they would understand. To manage your addresses: In the app Go to your Account Tab (@username). And continue to discuss with Poshmark support, and show your pictures or descriptions to back up your claim. So much of what I declutter in my videos find a second home in my posh closet and now maybe it will find its forever home, with you, in your home:https://poshmark.com/closet/stylist_erikaLastly, lets get social! Select My Profile. It is a mail slot that you can reserve at the local Post Office. New comments cannot be posted and votes cannot be cast. How to change name or address on a poshmark shipping or return label.All links mentioned can be found here:https://www.erikaslinks.com/Follow Me:Instagram | TikTok | Pinterest: @stylisterikawithak Check out my cruelty-free, plant-based, luxury hair and skincare line: https://www.roxdollcosmetics.com/Follow ROXDOLL Cosmetics on Instagram: https://www.instagram.com/roxdollcosmetics/ re:For my entire reselling playlist, click here:https://www.youtube.com/playlist?list=PL1A9P1C7h4owlgeW_ci8TP_HMLZ7c_CNIso many questions answered in previous videos, with so many new videos coming soon.https://poshmark.com/closet/stylist_erikaSign up for poshmark with my code STYLIST_ERIKA to save $10 on your first order. I've been a faithful posher for over 5 years selling 1,060 items so far. 4. Its even difficult to refute something like this, because your statement could incite unwanted actions from the buyer. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. She mentioned it was obviously worn and stained, never washed, and had a very strong, offensive odor. In the app. Cookie Notice Hide full review Helpful? Privacy Policy. Im toying with the idea of cutting out the return address portion of my package labels, for security purposes. The CVV code is used to verify that you have the physical card in your possession and helps reduce the risk of debit or credit card fraud. Upon receipt of the dress, the buyer maintained that I had sold her a used dress because of the label discoloration. Required fields are marked *. I then contacted Poshmark customer service, who asked for photos - which I provided. Tap "Problems/Order Inquiry," then "Order Not as Described.". Anyway, I had to send pictures of the flaws, and the case was resolved, and I got a full refund. And thats a strong argument just because it is. Unauthorized use and/or duplication of this material without express and written permission from this sites author and/or owner is strictly prohibited. How to change name or address on a poshmark shipping or return label.All links mentioned can be found here:https://www.erikaslinks.com/Follow Me:Instagram | . Return scams getting out of control. Archived post. On the web To initiate a return and refund, file a claim on the Poshmark website or the app. Select My Addresses. If you list an item with flaws, and fail to show pictures of it, or even mention it in the description, then a buyer has every right to open a case against you on Poshmark. If not, learn your lessons and make sure it doesnt happen again. New comments cannot be posted and votes cannot be cast. Look for things you can use to defend yourself just in case the buyer is being dishonest. Its difficult to know how Poshmark would have responded here, but its important to show that as a seller, I confirmed the shipment, and followed through on my part of the transaction. Just this week, I sent a wool blend pea coat to a buyer who paid $44. Do you try to stay anonymous? But without any communication with your buyer, they might lose interest, and change their mind about the purchase. It it possible to motify the postback address so I can omit the default.aspx from the client browser? Cookie Notice Reselling on Pos. Lets talk about reasons why a case may open against you on Poshmark. Scan this QR code to download the app now. A group for anything and everything related to Poshmark! By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. and our Who has the time to do all of that? Some sellers might misrepresent an item or hide its flaws. I have reviewed the listing, and agree with their findings. I accepted the return because I didnt have photos or any recollection to state that it wasnt. Yes, the buyer may lay false claims but try to keep your cool. Deny a return. When you get your item back, check it thoroughly to make sure it is in the condition it was shipped. Why would a seller risk their business with such dishonesty? According to Poshmark's return policy, a buyer can only submit a return request for the following reasons: The item received is "not as described" (e.g. Add a title and description 4. 10 pinkwoodgrain 4 yr. ago Thank you <3 2 I love reading and responding to your comments!Here are some additional ways you can show support for me and my efforts:You can show support for my small business by shopping ROXDOLL Cosmetics for the best in hair, scalp, and skin care. Poshmark is a social commerce marketplace where users can buy and sell new and secondhand fashion, home goods, and electronics. Add images that clearly depict the reason for the return and include a description of the return. Learning as Im going ! By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Apologize to them, and move on. Thank you. c#; asp.net; vb.net; Share. You can also reach out to the seller for additional details, measurements, or photos if needed. To avoid Poshmark returns, make sure you ship as quickly as possible. Not the type that breaks on the way and the item is already getting damaged on the way to the buyer. Your email address will not be published. Click "My purchases." 4. Username etc. Had I actually listed medium/large in the description itself, it may have helped my case. By far, this was one of the most difficult cases that Ive come across. Package, ship and get paid 4 Tips for selling more on Poshmark Respond to comments quickly Attend Posh Parties Send offers to likers 6 Selling on Poshmark FAQ How do beginners sell on Poshmark? But the past few months it seems "item not desicribed" return cases are getting out of hand. I addressed Poshmark advising that I sold a pre-owned item in good, clean condition, free from excessive wear or staining. Is there an option Im missing to pretend they dont exist? One of the Posh Tips we like to share with our sellers is to be extra descriptive in the listing to avoid any possible concerns regarding condition and to best set their buyers expectations.. Whats the full-length measurement? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. 3 How to start selling on Poshmark 1. As frustrating as that statement can be, there is truth to it. Go to your Account Tab (@username). As a seller, its in inevitable to have a case. But for the first time, I had to return a Poshmark purchase. Now after one or two Poshmark returns, youd want to make sure it doesnt happen anymore. If Poshmark denies the return, the sale will close and the funds will release to the seller. I suggest everyone who feels the same annoyance to write support to let them know how irritating it is that blocking doesn't completely remove someone from your search results. From there, they can lodge a problem or launch an order inquiry within three days of purchase of the item they find unsatisfactory. There was nothing else that I could have done to prove that this was a legitimate transaction in my view. Its unintentional, but it happens. She had not opened the package and stated that it was an accidental buy and wanted a return. Im going to look into getting a PO Box. They approved her return stating "missing button" and I should be more careful when listing and pay attention to detail. "Not matching the description" can include receiving the wrong item, a damaged item, a fake item when you ordered from an authentic source, and more. When responding to the case, try as much as you can to be professional. So I thought Id talk about Poshmark returns because I had to open a case against a seller recently. Take photos of the item 3. Select Done. Here is how I handled each of my Poshmark return cases: Poshmark has this one phrase they use whenever a case is closed in the buyers favor: Rest assured, we understand that this was likely an honest oversight and know these things happen from time to time. Yes, you can say it was in great condition when you shipped it, but the buyer received it damaged, and they can open a case against you. Poshmark is an online marketplace where users can sell secondhand clothing, home decor, and other items. They never addressed her complaints about odor, stains or condition. Username etc : r/poshmark. Select Done On the web They mentioned the policy of asking the buyer to describe the issue and sending photos. I advised in the case chat to Poshmark that it was a dolman type of sweater, and that the fit was boxy and sized as M/L. Hoblin23 . The platform has over 80 million users, with over 200M available listings. Once you have this out of the way, buyers wont have to ask you for measurements or return your product because of inaccurate measurements or fit. I just recently started an online store and I am also an online content creator on multiple video hosting platforms and am sending packages to people who watch my channel. Scan this QR code to download the app now. Poshmark pays for returns. ThredUp VS Poshmark: Which Is A Better Closet Cleanout Platform? Also is there a way to unsubscribe from pmeditor and the brand parties or whatever? Because the dress was not in pristine condition, I included a close-up photo of it, a photo with the tag on the dress, and ensured that the description clearly stated this issue. Create a free Poshmark account 2. The original listing included a photo of the discolored tag, and described it accordingly. From the left-hand menu, select My Addresses. The buyer was very aggravated. Another mistake that can lead to Poshmark returns is inaccurate sizes. Your email address will not be published. Do not try to handle this outside of Poshmark, or outside of the case chat. Thats not the sellers fault, the outfit just doesnt work for the buyer. I can understand the disappointment on the buyers side as well, especially when these things could have been avoided up front. This past month, I had my first return in years. The only flaw was that the interior material label was discolored. In this case, the buyer opened a case upon receipt of the item. 6. Select from a previously saved address or add a new one by selecting 'Add Address'. I politely responded that that was an issue of fit rather than item not as described. Mercari VS Poshmark Which Is Better For Selling Online? Given these experiences, Ive determined 5 Tips for Poshmark Return Cases. Also, encourage buyers to ask questions about your listings, and reply to them promptly. Any other new and upcoming apps that may be better for sellers with closets of +300 items? 3. So dont worry about it. If you choose to do so, it could negatively impact the outcome of the case. To change or add your address: In the app Go to your Account Tab (@username) Select My Addresses Beside your current address, select Change Note: If there are no addresses on file, select Add Default Shipping Address or Add Default Return Address. So it is time to do, Read More September/October 2021 Blog Income Report $714.34Continue, Last Updated on November 23, 2021 by Bree Do you want to learn how to sell on Facebook Marketplace, and, Read More How To Sell On Facebook Marketplace | How It WorksContinue, Your email address will not be published. In this case, I sold a sweater that was one of those in-between sizes. It's important to pay close attention to a listing before buying from Poshmark, as all sales are final. Here are some examples of vague descriptions. These may work for some sellers and buyers, but it doesnt say enough about your listing. Obviously there is danger here if the package is lost or returned, and they dont know where to send it back to, but I think thats a risk Im willing to take and a cost Im willing to eat. Its hard to determine when this is enough. Shop All Electronics Cameras, Photo & Video, Shop All Electronics Cell Phones & Accessories, Shop All Electronics Computers, Laptops & Parts, Shop All Electronics Tablets & Accessories, Shop All Electronics Video Games & Consoles, Shop All Electronics VR, AR & Accessories. Your email address will not be published. The item does seem to [State issue with item]. Leave your Poshmark closet in the comments! So such issues do not qualify for a refund. step 1 Go to your account tab and then tap on 'My Address'. But don't trust the post office to store return info in their tracking info. For more information, please see our How much does Poshmark take from a sale? Again, cases can happen from time to time, and are generally not reflective of your success as a seller. You didnt mention if it has any flaws if it is true to size, or whatever. In these situations, the resolution is simple; I direct my response to Poshmark: Poshmark Team, I appreciate that the buyer has brought this to my attention. Honestly though, I don't really want to be found. What kind of fit is it? How Much I Have Made So Far Blog Income Report, September/October 2021 Blog Income Report $714.34, How To Sell On Facebook Marketplace | How It Works. Couldnt I just put down the address of the post office ? For more information, please see our All employees on this sub are here of their own volition to talk to and interact with other employees and customers. If a buyer is asking for a refund because the item doesnt fit, then mention Poshmarks return policy. You can put their address as a return address as well. Poshmark listings allow up to twelve pictures, take advantage of it. I do feel like people like to see a real face as a buyer-- at least I do. 4. Archived post. Especially regarding your mailing address. But if not, just accept it and learn from it. Privacy Policy. by otrootra. Signing up is easy. To avoid Poshmark returns, make sure you ship as quickly as possible. Select Order Not as Described. At this point, theres nothing much we can do as sellers. Instead, they utilized the fact that my description was not complete. Select your order. Questions? Ive seen cases where a listing says size medium, and never mentions that it is a junior size, and the buyer receives a shirt or dress they cant fit into. As per returns, the policy states that you cant return any clothing based on your disliking of the fit. What is a return address? In the end, Poshmark sided with the buyer. I know how it feels because it has happened to me before. Click the order for the item(s) you wish to return. Hey everybody. How to avoid this: Add a picture of the size on the shoe. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. But, this is where professionalism matters the most. Select Edit to edit an address or select Add Address to enter a new address. Dont worry you (seller or buyer) wont be billed for it. Select My Addresses. If there are no issues, the buyer is refunded the money and the seller can relist the item. Please share your tips to handle Poshmark returns and to keep them from happening again. Has a case been opened against you on Poshmark? In two cases, I wrote down the wrong size in the descriptions.