I didn't ship anything. Perhaps you are wondering if Depop bots will get their account suspended or worst, banned on Depop. With a passion for emerging tech, Katie is also excited to see what new devices and digital platforms the coming years will bring. Listing is fairly easy on Depop. What happens if someone requests a refund on PayPal? I know that's subjective and everyone must say that they're right and the other party's wrong, but I think keeping a 100% positive feedback across platforms for 20+ years should speak some weigh to a person's reputation. Leave the Archive. You might also enjoy: 10 Great Marketplaces Every Reseller Should Consider. Fashion marketplace app and websiteDepophas grown in popularity in recent years in the US. Per Paypals restriction, you can only refund within 60 days from the initial transaction date. The phone did not arrive after 2 days even though the seller said they'd send it next day-delivery, and upon trying to message them to ask for the tracking number, they had deleted the item listing AND their account altogether making them unreachable. Using Vendoos price checker by SellHound is a great way to see how much your item is selling for across multiple marketplaces. We are sad to see you go, but we hope that we could work together in the future where our product will be useful for your business. Discover what an Etsy scam looks like, and how to protect yourself. Depop and Vinted are smartphone apps that one can use to shop for second-hand clothing, accessories, footwear, jewelry, and more. . Vinted does not charge any fees for selling items. According to the Depop website, the app now has 30 million registered users and receives 140,000 new product listings daily. Katie has covered a variety of topics during her time at MUO, including crypto explainers, cybersecurity guides, VPN reviews, recent hacks, and software tutorials. Can you get a full refund on Depop? I'm also going through the same thing. This application uses the eBay API but is not endorsed or certified by eBay, Inc. You can let the buyer know why you disagree with their dispute in the Resolution Centre. I've since opened a dispute, which went straight to a claim as the 'seller was unavailable to respond'. Depop is a trademark of Depop, Inc. Click the Issue Refund link. This content may be old or outdated. Depop Payments refunds Log in to the Depop app. If you had met seller protection paypal would have reimbursed you. If the item you purchased arrives in a respectable time frame and isnt significantly different to the product description, you are not entitled to a full refund. All you need to do is make sure your buyer returns the item using tracked shipping. You'll also need to select what kind of shipping you'll be using, and whether you'll offer shipping for free. Head Office. Depop's Buyer Protection covers all purchases made in-app and/or on the Depop website, and buyers will receive a full refund if the item doesn't arrive or if it's significantly not as described. How do you handle a customer requesting a refund? Many online shopping sites offer Buyer Protection, and it is worthwhile familiarising yourself with their terms and conditions before completing a transaction. Mercari is a trademark of Mercari, Inc. Tap > tap All sold items. This will help you determine the best course of action, whether to refund, accept a return or escalate the claim. 4 Ways to Speed It Up, How to Quickly Watermark PDFs on a Mac Using Automator, How to Remove Bloatware From Your Android Phone With Universal Android Debloater. At first Reverb stepped in before the issue got escalated to PayPal, who really (as it turns out) paid no mind to my argument and proof of documentations. You are viewing the PayPal Community Archives. By browsing this website, you consent to the use of cookies. Vinted also won't issue the seller their money until the buyer has confirmed on the app that their order has arrived, which goes a long way in preventing scams. You are viewing the PayPal Community Archives. This application is not endorsed or certified by Poshmark, Inc. You can also make offers if you want to try and bring down the price a little. The seller doesn't fulfill their return policy as stated in the listing. They can do so through credit card issuer or their bank, or they can file a PayPal dispute or a PayPal chargeback. Damage or loss that occurs to goods after they are delivered to the destination you provided to your seller (including a freight forwarder). That's so bad, the other person must know exactly what they have done. If an online transaction goes awry, however, you want to be sure that you can get a full refund on the money you spent. Katie has been writing about tech-based topics for two years, with a specific interest in cybersecurity, AI, and cryptocurrency. If the flaw was something you missed you have options. The buyer can then accept or reject your response. If you purchase a cheap product of low quality that is likely to break, you are unlikely to be eligible for a refundas long as the item matches the product description. 1999-2023 PayPal, Inc. All rights reserved. The buyer sought partial refund of $235 to which I responded my willingness to give him $150 out of goodfaith. After more than 20 years of buying and selling goods online I'm sad to say that I have received most unfair treatment from the buyer and lack of show of diligence by PayPal. 1999-2023 PayPal, Inc. All rights reserved. This application is not endorsed or certified by Facebook, Inc. By following these best practices you can reduce the likelihood of an unsatisfied customer and earn your place as a trustworthy seller. The search page also lets you scroll through "The Depop Edit", a collection of pieces chosen to be featured by Depop staff. This is a decent chunk of your overall profit, so it is worth keeping in mind. Mobile apps also offer people the chance to grab thrifted items, with two popular options being Depop and Vinted. Keep your cool and stay professional. To process a refund for a transaction paid using Depop Payments: Log in to your Depop account Tap then All Sold Items Choose the transaction you'd like to refund, then tap Refund For a full refund, select the Full refund tab To send a partial refund, choose the Partial refund tab instead and type in the amount you'd like to refund. When you sell an item on Depop, the platforms will take a small cut of your profitas is the case on other marketplaces like eBay. If they purchased using Depop Payments you will need to add a debit or credit card to your account before you can refund the buyer. Also the depop profile has blocked me. Using tracked shipping is a great way to create trust between you and the buyer. When buying items, this app can also help you avoid scammers by holding your payments until your orders arrive. Now the issue is most of my proof of him agreeing is on Instagram which I had to remove him from because talking on Instagram lead to me receiving an email from Depop saying it was a breach of their guidelines (have email proof of this) I believe he is trying to abuse the refund mechanic and receive his money back + keep the product I sent (I dont do returns or refunds I stated this in my Depop bio) OR I believe he already had a pair of the same trainers with significant damage and is trying to play them off as the ones I sold to him, he was very specific in the shoe he wanted to purchase (vapormax) which I wasnt originally selling but thinking about it that has made me suspicious.. Any help on what I can do here? Sonow the buyer has the fully-functioning guitar plus $395 out of the $700 I made from the sale so in the end he only paid $215 plus s/h for something that's worth at least $650.This need to be given more attention. Here are some popular online retailers and payment systems thatoffer Buyer Protection. If there is a problem, such as an item not arriving, or if the item purchased appears significantly different to its product description, the website which facilitated the transaction should help buyers obtain a full refund. This is how you refund a buyer paying with depop payments: Open up Depop and log in Click on the home icon Tap on "All Sold Items" Find the transaction you would like to refund > Click "Refund" If you are issuing a full refund, Click Full Refund and follow the steps on the app Readers like you help support MUO. In case the payment is pending for more than 30 days, the amount will be automatically refunded to your account. Meet-in-person transactions. Amazon guarantees purchases from third-party sellers when: Amazon's Buyer Protection scheme covers the condition of the purchased item(s) bought and its timely delivery. To be honest the buyer would have no buyer protection either so the only way he would get a refund is if he funded his paypal payment via a credit card and did it via his card issuer, again as he collected it they may not find in his favour either. Tradesy is a trademark of Tradesy, Inc. 5 months later I get an email where he wants a complete refund. Then . I always say 'cash on collection' OR direct bank transfer for items collected, if they pay with paypal I refund and tell them cash only or the deal is off. Never accept paypal for items collected as it clearly states in the seller protection policy that items personally delivered or collected are not covered. This application uses the Etsy API but is not endorsed or certified by Etsy, Inc. I provided images etc via Instagram and Depop and he was fine with the product, what hes done is recieved the item I sent and immediately requested a refund stating the product is destroyed and blocked me off Depop stating I blocked him?? Poshmark is a trademark of Poshmark, Inc. If they accept, the dispute will be closed. Looking for a trustworthy luxury fashion marketplace? Really confused how this can happen. This application is not endorsed or certified by Tradesy, Inc. If you have questions, you can also message the seller to learn more. Hi, thanks for your speedy reply. As you can see below, the Depop app consists of a few main sections: the home screen, search page, your shop page, your messages, and your account. Depop and Vinted are two popular places to buy and sell used clothes online, but which one should you use? Home FAQ Quick Answer: How To Issue A Refund On Depop. Additionally, Depop is a great platform for finding vintage fashion. Save face. 7 Online Tools to Improve Your Prompt Engineering Skills, Why You Should Avoid ChatGPT Apps on the Mac App Store, How to Combine Two Columns in Microsoft Excel (Quick and Easy Method), Microsoft Is Axing Three Excel Features Because Nobody Uses Them, How to Compare Two Columns in Excel: 7 Methods, Safari Too Slow on Your iPhone? Sign up to receive reseller tips & hacks straight to your inbox and don't miss a thing! Vinted, on the other hand, came about in 2008 in Lithuania. PayPal uses SSL 128-bit encryption to keep data safe. If an item doesnt arrive or doesn't match the description, and the payment is eligible, PayPal will reimburse the full cost of eligible purchases paid, including shipping costs. You loose too much than you gain using PayPal , they always side the customer no matter what you do, or what proof you provide. 98. Sometimes, unhappy customers want to reverse a PayPal transaction. The main caveats of Depops Buyer Protection programme are that buyers must pay inside the app or on the Depop website, using the BUY button, and any issues must be reported within 180 days of purchase. Also known as eBay's Money Back Guarantee, consumers are covered by Buyer Protection when using eligible payment methods at checkout when shopping on eBay. Thrifting has become such a popular venture, that there are now hundreds of second-hand clothing sites you can use to find preloved fashion. To send a partial refund, switch to the Partial refund tab and type in or select the amount youd like to refund. You can now refund users in app. PayPal'sBuyer Protection entitles buyers to claim full refunds forgoodsand shipping costs paid when an item isnt received, or when an itemdoes not match the description of what was ordered. Vinted has a similar setup to Depop, and also allows you to like, save, or instantly buy items. So in the event of an item received but not as described dispute its always one persons word against anothers. You lost any seller protection by sending to another address than the paypal registered address of the buyer. Assign value in a principled manner. Depop is particularly popular with users in the US and UK. Providing proof of return will enable the refund to be processed. Thanks for your submission to r/Depop ! Payment is made via the Amazon.com website. The person was on the only payment made into my account at the time and I have proof of messages and recipet Wich I have uploaded into my case. Grailed is a trademark of Grailed, Inc. No, as long as you are a responsible & careful user. So, if you want to use this app, you'll need to create a PayPal account and then link it to your chosen bank account and payment card. If your order never shows up and the seller cant provide proof of shipment or delivery, youll get a full refund. Listing Items on the Depop App. With users of all ages and with various levels of experience in selling online, its highly recommended to familiarize yourself with Depops Buyer Protection scheme before making a purchase. Leave the Archive, Hi, so I recently sold a pair of trainers on Depop- there was no issue with the trainers other than they needed a clean which was explained to the buyer and he agreed to. Depops Buyer Protection covers all purchases made in-app and/or on the Depop website, and buyers will receive a full refund if the item doesn't arrive or if it's significantly not as described. Can anyone help me? You can find handmade earrings, necklaces, tops, knitwear, and other gorgeous items on Depop, all brand new and ready to wear. Amazon also details that buyers must wait 15 days from the order date to submit a claim, andthen the claim must be submitted within 75 days. Provide evidence that the claim is false and that you qualify for Depops seller protection. Depop also has a Buyer Protection policy that is used to refund users if their purchases don't arrive or aren't as described. Like any other payment processor, they face a daily onslaught of scams, hacks, and fraud attempts that intend to steal money and resources from merchants and cardholders alike. Select Selling > Refund Depop fee. Transactions are being processed outside of Depops in-app payment system. This is done by interacting directly with the other user on PayPal, but can be escalated to a claim if the issue is not resolved, which is then handled by PayPal itself. The platform began as a prototype site where women residing in Lithuania could trade clothes, but much has changed since then. but I'm can't seem to upload them to the claim. If there are signs of wear and tear or damage that were identified in the listing, in the case of used items, you cannot claim for a refund. So you could try suing but as it was you that took the risk despite what it says in paypals seller protection policy then I don't think you will have much luck unfortunately. I had sold a guitar to a US buyer through Reverb and accept payment through PayPal as the only option since I live overseas. If they reject, the dispute will be escalated to the Depop Support Team. Refund Request LetterWhy Is It Important? So if he files a dispute with paypal OR credit card then put in AS MUCH information as possible ie your no refunds / warranties policy / buyer collected item / buyer tested item / etc etc. I will sue them all. How do I refund a buyer who paid with Depop Payments? However, Depop is also used by small businesses offering new products. Check us out! Be rational when asking for a partial refundit shows the other party that youre realistic and makes an implicit promise that a speedy fix is within sight. When shopping on Amazon, its easy to request a refund for goods sold directly from Amazon itself. Besides contact details, the page also offers a brief overview of the app. Or am I in the wrong for not stating the condition of it better? If you cant find details of Buyer Protection on a website, but you still want to make a purchase, make sure that you pay with a credit card which offers a chargeback so that you are still covered. There is an agreement that the retailer will provide the goods as described, and deliver the goods in a respectable amount of time. That way you can be certain that you can get your money back if the transaction isnt fulfilled. Sorry for the massive post but I'm panicking a lot, 300 is a lot for a student to get scammed out of!! I have screenshots of all the messages sent between me and the seller, as well as screenshots of their deleted account etc. sold an item for 150 and going to revieve 130 smh. We may suspend an account for any of the following reasons: Prohibited Items. While you may also find new items on Vinted, Depop is certainly the preferred choice for unique and handmade clothing and accessories. She has over eight years of cumulative experience in journalism, PR, proofreading, editing, content writing, and copywriting. I believe thats what is happening here- now Im worried that the seller is going to send me a damaged product back so Im out of money and out of a product to sell- this is a blatant scam.. on the buyers behalf, do you think ringing PayPal would make a difference? To send a partial refund, switch to the Partial refund tab and type in or select the amount you'd like to refund. Temper your approach. So, if this sounds more like you, it may be worth paying the higher fee on Depop. I'm now waiting for the seller to respond but I highly doubt they will if they've gone ahead and deleted all their accounts. The best trick to selling fast with confidence is cross-listing. The following are not covered by Depops Buyer Protection: As with most online retailers, you must first contact the seller to try arrange a refund. Will PayPal refund me if item not received? Abusive behaviour or harassment toward other Depop users or staff. Quick Answer: How To Get A Refund From Usps, Question: How Do You Know Your Refund Cycle, Question: What Was The Issue Of Raleigh Bikes, Question: How Long Is A Billing Cycle For A Refund. Here we will explain the return and refund process for Depop and how to avoid them in the first place! There are a few situation which do not qualify for a Buyer Protection claim, including: Related:How to Buy Online Safely, Securely, and Confidently. So if the buyer has opened a dispute for item received but not as described then put in as much information as you have (paypal does not consider chat records etc as they are easily changed). He came and tried it. Buyers want authenticity and transparency. At their core, Depop and Vinted are both second-hand shopping apps and allow users to both buy and sell their preloved fashion. How to refund a payment on PayPal Log into your account and click on the Activity tab at the top of the screen. But why is it important? Etsy is a trademark of Etsy, Inc. Depop also has a Buyer Protection policy that is used to refund users if their purchases don't arrive or aren't as described. Any of these options can mean substantial merchant losses in terms of time, product, revenue and reputation. We've already discussed Vinted's Buyer Protection feature, but there are also other ways through which the app works to keep you safe. Vinted, on the other hand, sends all payments made to you to your account balance, which you can then withdraw to your bank account or use on the app itself. To avoid this happening, you can simply add a Top Up card. The eBay Money Back Guarantee applies when: eBay does note that certain transactions and categories such as vehicles, real estate, businesses for sale and domains, digital content, industrial equipment or vouchers are not covered. If an item received that is damaged, defective, or materially different, the buyer must contact the third-party seller within 14 days of receipt to request return information. Im really not willing to accept a damaged product back (or completely destroyed as stated by the customer) when it wasnt damaged sent out if thats the case I mean its 175 trainers its not like Im 10 out of pocket. Step 1: Open the app and tap on the 'Camera icon' at the bottom center of the home screen. Each user has 180 days to request a refund via Depop. Its that simple. Tap > tap All sold items. If you've done any kind of shopping online, you'll no doubt have seen the term "Buyer Protection". About Depop. When a buyer raises an issue for an item they purchased from you, Depop will send you a notification. The full terms and conditions are covered in the eBay Money Back Guarantee policy. Through the Depop website. The app is popular in countries across Europe, such as France and the UK. Offer an alternative solution. If they purchased using Depop Payments you will need to add a debit or credit card to your account before you can refund the buyer. Always use tracked shipping and always share it with the buyer once available. Its easy to report a problem on PayPal using the dedicated Resolution Center within the website. In line with industry practice, and according to our updated policy, we do not charge fees to process refunds, but when a seller refunds a transaction to a buyer, the fees originally paid will not be returned to the seller. Buyer came to my house to buy a New landscape trailer loaded with new equipment and also a used Wright 61 inch zero turn lawn mower. Want to know more? You might also like: What to Sell on Depop in 2022. Vendoo provides a tailored interface for multiple marketplaces so you know youre covering all your bases and your items are getting the best exposure. It's what happened time to time , we are having a meeting to remove PayPal from our payments method. Then wait and see if the buyer escalates to a claim, if they don't it will auto close 20 days later and you won't have to refund. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Ask for a refund in a polite and formal language. PayPal enables safe payments by protecting your data and employing codes of conduct for its users. There are a lot of third-party sellers on Amazon, however, where the refund process is not as straightforward. So, can you trust these apps with your data and money? When you make a purchase using links on our site, we may earn an affiliate commission. After testingbit out he said he wanted to buy it but had tonuse a credit card so he had to use PayPal. A buyer can report that an item was not delivered in the Resolution Centre or open a dispute with Depop directly if an item was Not as Described.. Purchases made without using the BUY button. To leave feedback: Go to profile. If PayPal finds that you should have a refund, the sellers account is debited for the transaction, and the funds are returned to you. She purchased a sweater and in my description I clearly stated it had shrunk two sizes in the wash. Shes asking for a refund because she said the material is felted and stiff. These include payments made via credit card or debit card, PayPal or PayPal Credit, and Apple Pay or Google Pay. In any case, its important to respond quickly and offer exceptional customer service by being as helpful as you can to resolve the issue. As long as you met the criteria for buyer protection ie sent the payment via goods/services or paid an invoice etc you should be ok. Paypal give the seller 10 days to provide a tracking number that proves delivery of the item to you and if not then you should get your refund, if the seller does not refund then paypal does under their buyer protection scheme. I know it definitely isnt damaged and he definitely isnt blocked from my side. If it's a low-cost selling process you're looking for, Vinted is likely the better option. The item received doesn't match the listing, (for example: the wrong item arrived, or the item arrives broken, damaged, or faulty). Related:Common eBay Scams to Be Aware Of. Here are attributes to include in your listing: Secondhand shoppers are savvy. Depop was founded in 2011 but began as a fashion-based social media network from which PIG magazine readers could buy the clothing of creative personalities featured in its issues. So in the event of an item received but not as described dispute its always one persons word against anothers. I can affors to lose 100 percent of my sale. We love it when our customers are happy with their items, but what do we do when they request a return or refund? If you're looking to buy or sell second-hand fashion, both Depop and Vinted are solid choices. But how do these two apps differ, and which should you use? They don't take any notice of 'photos' or 'messages' on other sites only messages actually imputted on the resolution centre. It is a crucial point of solidifying the sale and qualifies you for Depop Seller Protection in case of a dispute. Select the transaction youd like to refund > tap Refund. I told PayPal I will take the buyer to court and PayPal to court for theft/larceny and fraud. This can impact your reputation as a seller and the transaction experience for the buyer in a positive way. Almost 10 thousand dollars! Determine if the flaw or issue was something you missed, or happened after the item left your possession. She purchased a sweater and in my description I clearly stated it had shrunk two sizes in the wash. She's asking for a refund because she said the material is felted and stiff. i have recently been conned out of 440 pounds by a scammer using paypal and depop.i answered an add on facebook on how to earn money using your paypal account.basicly the scammer made payments into my paypal account and i had to upload a percentage to his bank account and i was supposed to keep 25 percent.unknown to me he had placed adds on depop selling trainers using my paypal adress so when the items did not arrive i was subject to a chargeback.i have contacted paypal who could do nothing for me so i contacted the police who are currently looking unto it.for anyone who is interested the guy doing the scam is still onfacebook his name is kai hunt and accordng to his profile works in lloyds bank in birmingham.please do not fall for this kind of scam like i did.